Terms of Service

Terms of Service

Last updated: August 24, 2026

1. Introduction and Operating Entity

Welcome to Dink & Drive, accessible at dinkanddrive.shop. These Terms of Service ("Terms") govern your use of our storefront and the purchase of products from us.

Dink & Drive is operated by Blue Heron Trading Group LLC, a private retail services company that specializes in curated sports equipment and direct-to-customer commerce. Blue Heron Trading Group LLC serves as the independent operating company for this storefront and is responsible for the storefront's day-to-day retail operations, product quality, and customer service. These responsibilities include selecting and curating inventory from the brand partners represented in the storefront, running day-to-day customer service and order support, maintaining authenticity and quality standards for every listed product, managing privacy, legal, and policy compliance for the storefront, and coordinating fulfillment and logistics through the storefront's shipping policy.

Dink & Drive is an independent multi-brand specialist retail store. We are not the official website for any of the brands we carry, including HoMedics, Gearbox, Selkirk Sport, or Engage. We do not claim to be an official brand website for any of these manufacturers.

2. Site Use and Customer Eligibility

By accessing or using this storefront, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our site.

To place an order on Dink & Drive, you must be at least 18 years of age or have the permission of a parent or legal guardian. You agree to provide accurate, current, and complete information during the checkout process and to maintain the security of any account credentials associated with your purchases.

3. Catalog Information and Product Descriptions

We strive to ensure that all product descriptions, specifications, and images displayed on our storefront are accurate and current. Before any product goes live, we compare the listing against the brand's specification sheet, confirm the model number and visual details, and check that the description matches the physical item. Listing errors are corrected as soon as they are found.

We perform incoming checks on cases, inspect paddles for surface defects, face alignment, grip condition, and packaging integrity, and test a sample of each batch. Items that fail inspection are returned to the supplier or removed from inventory.

Prices for products are displayed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Pricing and Promotions

As an independent multi-brand retailer, our pricing model is straightforward: we buy through authorized supply chains, keep operating costs low, and share the savings with customers. We are a specialist running a lean operation, not a discount outlet.

Prices can vary between brands and over time because each brand program has its own pricing structure, and we run seasonal promotions while managing inventory. Our sourcing economics are based on volume pricing from suppliers, consolidated shipments across multiple brand partners to reduce freight cost per item, and careful inventory planning to minimize markdown pressure. A lower price does not mean lower quality; it usually means that batch was purchased more efficiently or is supported by a brand promotion.

We offer periodic promotions and coupon codes. The current coupon code is DRIVE10, which provides 10% off eligible items when applied at checkout. Coupon eligibility follows checkout rules, and discounts apply to the commercial price only. Promotions are funded from supplier trade support, marketing budgets, and a modest margin on regular-priced items. We never inflate the regular price to make a discount.

5. Orders and Payment

When you place an order on Dink & Drive, you are making an offer to purchase products subject to these Terms. We reserve the right to refuse or cancel any order for reasons that include but are not limited to product availability, errors in pricing or product information, or issues identified by our fraud prevention processes.

We accept payment by credit card and PayPal. By submitting payment information, you represent that you are authorized to use the payment method provided. Orders are processed once payment is confirmed.

6. Shipping

We offer free standard shipping on all orders over $45.00. For orders below this threshold, standard shipping is available at a flat rate of $8.00. Shipping rates and delivery timeframes are calculated at checkout.

We coordinate fulfillment and logistics through our shipping policy. Delivery dates provided at checkout are estimates and are not guaranteed. Risk of loss passes to you upon delivery of the products to the carrier.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery. This is the only return window offered by Dink & Drive.

To initiate a return, please contact our customer support team at support@dinkanddrive.shop with your order number and the reason for your return. We will provide you with return instructions. Products must be returned in their original condition, with all tags and packaging intact, and should include all accessories and documentation that came with the product.

Once we receive and inspect your returned item, we will process your refund to the original payment method used at checkout. Refunds are typically processed within 5–10 business days after we receive the returned item. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a confirmed authenticity issue.

8. Warranty

Warranty coverage for products purchased from Dink & Drive follows the product information and support guidance provided by the respective brand manufacturer. Warranty claims are handled in accordance with the manufacturer's warranty terms. For warranty-related questions, please contact us at support@dinkanddrive.shop and we will direct you to the appropriate support channel.

9. Authenticity and Quality Commitment

We guarantee that every item shipped from Dink & Drive is genuine and comes from the brand's authorized chain. Products are sourced through the authorized distribution channels used by the brand partners in our storefront. We do not buy from unauthorized liquidators, gray-market traders, or unknown marketplaces. If we have made a mistake, we will make it right.

When your order arrives, we encourage you to open it carefully. Check the packaging, factory seal, model number, and general condition. If anything looks wrong, take clear photos before using the item and message us with your order number.

Reporting a Potential Authenticity Issue

If you have reasonable evidence that an item may not be authentic, please contact us with the following information:

• Order number or email used on the order
• Photographs of the product, packaging, and visible labels or serial numbers
• A written explanation of why the item appears inauthentic
• Delivery date and method if known
• Any earlier conversations with our support team

Our Review Process

When we receive an authenticity claim, we follow this process:

• We acknowledge receipt of the claim within one business day
• We compare the submitted photos with our receiving records and the brand's documentation
• When required, we ask the brand partner to verify the serial or batch code
• We complete the investigation within five business days after receiving all necessary information
• We share a clear outcome and the next steps

Remedy

If your claim is confirmed, we will offer a replacement or a full refund of the purchase price and cover reasonable return shipping costs. For confirmed authenticity issues, we provide a prepaid return label and process the replacement or refund as soon as the item is returned. We also review our inventory to prevent the same issue from recurring.

10. Intellectual Property

All content on this storefront, including text, graphics, logos, images, product photos, and software, is the property of Dink & Drive, Blue Heron Trading Group LLC, or our content suppliers and is protected by copyright and other intellectual property laws. Brand names, trademarks, and logos of HoMedics, Gearbox, Selkirk Sport, and Engage are the property of their respective owners and are used for identification purposes only.

11. Acceptable Use

You agree not to use this storefront for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site. You may not attempt to gain unauthorized access to any part of the site, other accounts, computer systems, or networks connected to the site. You agree not to use automated means, including bots, scrapers, or data mining tools, to access or collect data from this storefront without our express written consent.

12. Service Availability

We strive to keep our storefront available 24/7, but we do not guarantee uninterrupted access. We may temporarily suspend access to the site for maintenance, updates, or reasons beyond our control. We reserve the right to change, modify, or discontinue any aspect of the storefront at any time.

13. Disclaimers

To the fullest extent permitted by law, Dink & Drive and Blue Heron Trading Group LLC provide the storefront and all products "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the storefront will be error-free, uninterrupted, or free of viruses or other harmful components.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Dink & Drive and Blue Heron Trading Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the storefront; (b) any products purchased through the storefront; (c) any unauthorized access to or alteration of your transmissions or data; or (d) any other matter relating to the storefront.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on this page. Your continued use of the storefront after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

17. Contact Information

If you have any questions about these Terms, your orders, or our products, please contact us through the appropriate channel below.

Primary Customer Support

For general questions about orders and products, assistance with order changes before dispatch, or simple complaints, contact us at:

Email: support@dinkanddrive.shop

Service Hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time; Saturday, 10:00 AM to 2:00 PM Pacific Time. Closed Sunday and major US holidays. Messages sent outside these hours are acknowledged by email and answered on the next business day.

Our first response time is within one business day, and usually within a few hours during the service window. If a primary support issue is not resolved within two business days, it is escalated to our after-sales department supervisor.

Legal and Privacy Inquiries

For privacy requests (including access, correction, and deletion of personal data), terms of service and policy questions, formal complaints and escalation, or records requests for tax or legal purposes, contact our legal and privacy department at:

Email: legal@dinkanddrive.shop

Legal and privacy inquiries are answered within two business days. If a legal or privacy request is not resolved within the statutory time, it is escalated to external counsel and you will be notified.

Postal Address

Dink & Drive
c/o Blue Heron Trading Group LLC
3800 Market Street
San Diego, CA 92102
United States