Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 24, 2026

At Dink & Drive, we want you to get your pickleball gear quickly and safely. Here's everything you need to know about how we ship your order.

Shipping Charges and Delivery Times

We offer straightforward shipping options to get your equipment to you without any surprises:

• Free standard shipping on all orders over $45.00
• Standard shipping is a flat rate of $8.00 for orders under $45.00

Orders are processed and dispatched from our facility, and we work with trusted carriers to deliver your items. Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Order Processing

We aim to get your order moving quickly. Orders are typically processed within 1–2 business days after you place them. Please note that orders placed on weekends or US holidays will be processed on the next business day.

Order Confirmation and Address Accuracy

Please double-check your shipping address at checkout. While we're happy to help with address changes, we can only make changes if your order hasn't left our facility yet. Once your order is dispatched, we're limited in what we can do to adjust the delivery address. If you spot an error, contact us right away at shipping@dinkanddrive.shop so we can help as quickly as possible.

Tracking Your Order

As soon as your order ships, you'll receive a confirmation email with a tracking number and a link to follow your package's journey. You can use this tracking information to see delivery updates and estimated arrival dates.

Split Shipments

If you order multiple items, they may arrive in separate packages depending on product availability and warehouse location. You'll receive tracking information for each shipment, so you can follow every package to your door.

Carrier Events and Delivery Delays

Occasionally, carriers experience delays due to weather, high volume, or other unforeseen circumstances. If your tracking shows a delay, our shipping support team is ready to help. We monitor carrier events and will work with the carrier to resolve any issues and keep you informed until your shipment is delivered.

Failed Delivery and Missing Packages

If a carrier attempts delivery and no one is available to receive the package, they'll typically leave a notice with instructions for rescheduling or pickup. If your package is marked as delivered but you can't locate it, or if your package goes missing in transit, contact our shipping support team immediately. We'll open a carrier claim and work to resolve the issue promptly–if a shipment isn't resolved within five business days, we escalate it to our warehouse supervisor and arrange a replacement or refund under our storefront policy.

Damaged Packages

If your order arrives damaged, please contact our shipping support team with your order number and details about the damage. We'll open a claim with the carrier and make things right, whether that means a replacement or a refund as covered by our policy.

Shipping Support

For any questions about your shipment, including tracking, delivery preferences, address changes before dispatch, or issues with missing or damaged packages, our dedicated shipping support team is here for you:

• Email: shipping@dinkanddrive.shop
• Service window: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time; Saturday, 10:00 AM to 2:00 PM Pacific Time; closed Sunday and major US holidays
• First response time: Within one business day, and for issues that affect an expected delivery date, we reply within four hours during the service window

When you contact shipping support, please include:

• Your order number
• The shipping confirmation email reference
• Your current delivery address
• Details of the issue, such as delayed tracking or a damaged package

General Customer Support

If you have broader questions about your order, products, or anything else, our general support team is happy to help:

• Email: support@dinkanddrive.shop
• Service window: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time; Saturday, 10:00 AM to 2:00 PM Pacific Time; closed Sunday and major US holidays
• First response time: Within one business day, and usually within a few hours during the service window

Messages sent outside these hours are acknowledged by email and answered on the next business day. When you contact support, please include your order number (if you've already placed one), your full name, a short description of your question or issue, and your preferred email for the reply.

Returns and Exchanges

If you need to return an item, you're covered by our 30-day return policy. Returns are accepted within 30 days of delivery, and our support team can guide you through the process. For warranty questions, please review the product information and support guidance that came with your item, and we're happy to assist if you need help.

Contact Us

For any shipping or order questions, our team at Dink & Drive is ready to help. Reach us by email at support@dinkanddrive.shop or shipping@dinkanddrive.shop for shipping-related inquiries, and we'll get back to you promptly.

Dink & Drive
3800 Market Street, San Diego, CA 92102, United States
Operated by Blue Heron Trading Group LLC