Privacy Policy

Privacy Policy

Last updated: August 24, 2026

Who We Are

Dink & Drive (the "Storefront") is operated by Blue Heron Trading Group LLC ("we," "us," or "our"), a private retail services company that specializes in curated sports equipment and direct-to-customer commerce. We are an independent, multi-brand specialist retailer, not an official brand website for HoMedics, Gearbox, Selkirk Sport, or Engage. Our storefront, located at dinkanddrive.shop, offers pickleball equipment from top brands including Gearbox, Selkirk Sport, and Engage, and wellness products from HoMedics.

Our postal address is 3800 Market Street, San Diego, CA 92102, United States, and our storefront has been operating since 2019. As the independent operating company for the storefront, Blue Heron Trading Group LLC is responsible for the storefront's day-to-day retail operations, product quality, customer service, and privacy and policy compliance.

Information We Collect

Information You Provide Directly

When you interact with our storefront, you may provide us with the following categories of information:

• Order information: When you place an order, we collect your name, billing and shipping addresses, email address, phone number, and details about the products you purchase.
• Payment information: We accept credit cards and PayPal. Payment details are processed by our payment service providers, and we do not store full credit card numbers on our own servers.
• Account information: If you create an account, we store your login credentials, order history, and saved preferences.
• Communications: When you contact our support team by email at support@dinkanddrive.shop, we collect your name, email address, and the contents of your message, including any order numbers or details you choose to share.
• Coupon usage: If you apply the code DRIVE10 at checkout, we record that coupon usage in connection with your order. DRIVE10 provides 10% off eligible items, subject to checkout rules.

Information Collected Automatically

Like most online retailers, we automatically collect certain technical information when you visit our storefront, including:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers.
• Usage data: Pages viewed, time spent on pages, links clicked, referring URLs, and navigation patterns.
• Cookies and similar technologies: As described below, we use cookies and similar tracking mechanisms to remember your preferences, understand how visitors use our site, and improve your shopping experience.

Transaction and Support Records

We keep records of your orders, including the items purchased, prices paid, shipping details, and any related customer service interactions. When you request support, we log the interaction for follow-up and quality checks. Our support team may ask for your order number, full name, a short description of the question or issue, and a preferred email for the reply to help us assist you efficiently.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: To process your orders, confirm payments, coordinate shipping, and deliver your purchased items in accordance with our shipping policy (free shipping on orders over $45.00; $8.00 standard shipping otherwise).
• Customer support: To answer your questions, resolve issues, process returns within the 30-day window after delivery, and provide assistance before and after your order.
• Communication: To send you order confirmations, shipping notifications, and responses to your inquiries. We may also send promotional emails if you have opted in.
• Improvement of our services: To analyze usage patterns, troubleshoot technical issues, and enhance your shopping experience on our storefront.
• Legal and compliance: To comply with applicable laws, respond to lawful requests, and protect our legal rights.
• Preventing fraud and abuse: To detect and prevent fraudulent transactions, unauthorized access, and misuse of our services.

Service Providers and Data Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we share certain information with trusted service providers who help us operate our business, including:

• Payment processors: We use third-party payment processors to handle credit card and PayPal transactions securely.
• Shipping and logistics partners: We coordinate fulfillment and logistics through our shipping policy, which requires sharing your name, address, and contact details with carriers who deliver your orders.
• IT and hosting providers: We use hosting and technology services that store and process data on our behalf.
• Analytics providers: We may use analytics tools to understand how customers interact with our storefront.

These service providers are bound by confidentiality obligations and may only use your information to perform services on our behalf. We do not authorize them to use your data for their own purposes.

Cookies and Similar Technologies

Our storefront uses cookies, which are small text files stored on your device, and similar technologies such as pixels and local storage. These help us:

• Remember your preferences and cart contents
• Understand how visitors navigate our site
• Improve site performance and functionality
• For promotional purposes, such as recognizing coupon usage

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our storefront, and some features may not work as intended. We do not currently respond to "Do Not Track" signals, but we honor browser-level cookie preferences.

Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit, secure storage practices, access controls, and regular security monitoring. While no method of transmission over the internet is 100% secure, we work diligently to safeguard your data. We also maintain authenticity and quality standards for every listed product, and our operating entity is responsible for ensuring that all stored information is handled with appropriate care.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order records: Retained for at least the period required by tax and accounting regulations, typically several years.
• Support communications: Kept for as long as needed to resolve your inquiry and for quality assurance purposes.
• Privacy requests: Records of privacy requests are maintained as required by law, with a log documenting the request and how it was handled.
• Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer needed, we delete it in a secure manner or anonymize it so that it can no longer be linked to you.

Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations to retain certain records.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Data portability: Request a machine-readable copy of data you have provided to us.
• Objection: Object to processing based on legitimate interests, including objecting to marketing communications.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our legal and privacy department using the details below. We verify identity before releasing personal information to ensure that we only share data with the rightful requester.

Legal and Privacy Contact

For privacy requests, including access, correction, deletion of personal data, terms of service and policy questions, formal complaints, escalation, or records requests for tax or legal purposes, please contact our dedicated legal and privacy department:

Email: legal@dinkanddrive.shop

To assist us in processing your request efficiently, please include:

• The email address used on the storefront
• Your order number if relevant
• The specific request or question
• Your preferred method for response

Our legal and privacy team's process for handling your request is as follows: verify identity before releasing personal information, document the request and log it in the privacy register, coordinate with the storefront operator when needed, respond with the requested information or a clear explanation, and maintain a record of the request as required by law. If a legal or privacy request is not resolved within the statutory time, we will escalate to external counsel and notify you. The first response time for privacy and legal inquiries is within two business days.

General Support Contact

For general questions about orders and products, directing you to the right specialist department, assisting with order changes before dispatch, or collecting feedback and resolving simple complaints, contact our primary support team:

Email: support@dinkanddrive.shop

Our support service window is Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 10:00 AM to 2:00 PM Pacific Time. We are closed on Sunday and major US holidays. Messages sent outside these hours are acknowledged by email and answered on the next business day. Our first response time is within one business day, and usually within a few hours during the service window.

When contacting support, please have your order number (if already placed), full name, a short description of the question or issue, and your preferred email for the reply. Support requests are handled by triaging the request by topic, answering directly when within primary support scope, forwarding to a specialist department when more detail is needed, and logging the interaction for follow-up and quality checks. If a primary support issue is not resolved within two business days, it is escalated to the after-sales department supervisor.

Minors

Our storefront is intended for adults aged 18 years and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at legal@dinkanddrive.shop, and we will take steps to delete such information promptly.

Third-Party Links

Our storefront may contain links to external websites, including brand partner sites. Please note that we do not present external official domains as this store, and we are not an official brand website for HoMedics, Gearbox, Selkirk Sport, or Engage. Once you leave our storefront, this privacy policy no longer applies. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on our storefront. We encourage you to review this policy periodically to stay informed about how we protect your information.

Returns, Warranty, and Your Purchase

To provide context for how transaction information is used, we offer the following purchase policies:

• Returns: We accept returns within 30 days of delivery. Our return window is 30 days from the date your order is delivered to you.
• Warranty: Warranty for our products follows product information and support guidance. If you have a warranty question, please contact our support team.
• Shipping: We offer free shipping on orders over $45.00. Standard shipping is $8.00 for orders below that threshold.
• Coupon: The code DRIVE10 provides 10% off eligible items at checkout. Coupon eligibility follows checkout rules, and the offer expression is "10% off eligible orders with code DRIVE10."

Contact Summary

If you have any questions about this privacy policy or our data practices, please reach out to us:

• For privacy, legal, and formal requests: legal@dinkanddrive.shop
• For general support and order assistance: support@dinkanddrive.shop

Our postal address is 3800 Market Street, San Diego, CA 92102, United States. We are committed to protecting your privacy and addressing any concerns you may have.