Contact Dink & Drive

We're here to help with everything from picking the right paddle to tracking your order. Reach out through the right channel below, and you'll get a clear, human answer—usually within one business day.

Who We Are

Dink & Drive is an independent multi-brand pickleball equipment store operated by Blue Heron Trading Group LLC, a private retail services company specializing in curated sports equipment and direct-to-customer commerce. We run the storefront's day-to-day operations, choose the gear we offer from trusted brands like HoMedics, Gearbox, Selkirk Sport, and Engage, and make sure every item meets our quality and authenticity standards. If you have a question about an order, a product, or need help with a return, you're in the right place.

Store Details

Store name: Dink & Drive
Operator: Blue Heron Trading Group LLC
Merchant address: 3800 Market Street, San Diego, CA 92102, United States
Primary support email: support@dinkanddrive.shop

Business hours (Pacific Time): Monday to Friday, 9:00 AM to 5:00 PM; Saturday, 10:00 AM to 2:00 PM; closed Sunday and major US holidays. Messages sent outside these hours are acknowledged by email and answered on the next business day.

Primary Support

Start here for general questions about orders, products, or anything else. Our team will triage your request and either answer directly or point you to the right specialist department.

Email: support@dinkanddrive.shop
First response time: Within one business day, usually within a few hours during the service window.

What to include:

• Order number (if you already placed one)
• Your full name
• A short description of your question or issue
• Preferred email for the reply

How we handle it:

• Triage the request by topic
• Answer directly when within primary support scope
• Forward to a specialist department when more detail is needed
• Log the interaction for follow-up and quality checks

If your primary support issue isn't resolved within two business days, it goes to the after-sales department supervisor for escalation.

Specialist Departments

For faster help, you can reach the right team directly. Each department handles a specific area, so choose the one that matches your need.

Pre-Sales

Thinking about a new paddle, ball, or set? Pre-sales helps you choose the right equipment based on your skill level and playing style.

Email: presales@dinkanddrive.shop
First response time: Within one business day during the service window; often faster on weekdays.

What to include:

• Your skill level and playing style
• The product you're considering
• Any brand preference from the storefront catalog
• A deadline or event date if applicable

How we handle it:

• Review the product information and current inventory
• Answer in plain language with practical recommendations
• Suggest alternative products when appropriate
• Follow up if you don't reply within 48 hours

For technical questions beyond pre-sales scope, we escalate to quality assurance.

After-Sales

For help with orders after purchase, including returns, exchanges, refunds, defects, or damage, contact after-sales.

Email: aftersales@dinkanddrive.shop
First response time: Within one business day; urgent issues within four hours during the service window.

What to include:

• Order number
• Date of delivery
• Description of the issue
• Photos if a defect or damage is visible
• Preferred resolution: replacement, refund, or exchange

How we handle it:

• Verify the order and the applicable storefront policy
• Ask for photos for damage or defect cases
• Issue packaging instructions and a return label when applicable
• Update you at each stage of the investigation

If a refund or replacement can't be approved under the storefront's policy, we escalate to the after-sales supervisor with a recommendation.

Quality Assurance

If you have a concern about product quality, authenticity, or a listing error, quality assurance investigates and coordinates with our brand partners.

Email: quality@dinkanddrive.shop
First response time: Within one business day for claims submitted to the department; a detailed response within five business days once all information is provided.

What to include:

• Order number
• Product name and model
• Clear photographs of the item and packaging
• Serial number or batch code if present
• A step-by-step description of the issue

How we handle it:

• Log the claim in the quality system
• Compare the submission with receiving and inspection records
• Contact the brand partner for verification when needed
• Provide a written outcome and remedy
• Record lessons learned to improve future checks

If the assessment is inconclusive, we escalate to the legal/privacy department for procedural review.

Legal & Privacy

For privacy requests, terms of service questions, formal complaints, or legal escalations, contact legal and privacy.

Email: legal@dinkanddrive.shop
First response time: Within two business days for privacy and legal inquiries.

What to include:

• Email address used on the storefront
• Order number if relevant
• The specific request or question
• Any preferred method for response

How we handle it:

• Verify identity before releasing personal information
• Document the request and log it in the privacy register
• Coordinate with the storefront operator when needed
• Respond with the requested information or a clear explanation
• Maintain a record of the request as required by law

If a legal or privacy request isn't resolved within the statutory time, we escalate to external counsel and notify you.

Shipping Support

For tracking, delivery updates, address changes, missing or damaged shipments, contact shipping support.

Email: shipping@dinkanddrive.shop
First response time: Within one business day; for issues that affect an expected delivery date, we reply within four hours during the service window.

What to include:

• Order number
• Shipping confirmation email reference
• Current delivery address
• Details of the issue, such as delayed tracking or damaged package

How we handle it:

• Check carrier tracking and dispatch records
• Resolve address changes if the order hasn't left the facility
• Open a carrier claim for missing or damaged parcels
• Keep you informed until the shipment is resolved

If a shipment isn't resolved within five business days, we escalate to the warehouse supervisor and offer a replacement or refund under the storefront policy.

Service Promise

We're committed to clear support before and after your order. That includes easy returns within 30 days of delivery, free shipping on orders over $45, and a friendly answer to every email—even if it's just to point you to the right person. We're here to help you play your best.