Dink & Drive is an independent, multi-brand pickleball equipment specialist. We started in 2019 as a two-person review project, testing paddles, balls, and accessories with local clubs before opening our storefront. Today, we offer a curated selection of gear from trusted brands, backed by support from players who actually use the products.

We focus exclusively on pickleball. Our catalog includes paddles, balls, and protective eyewear from brands like Gearbox, Selkirk Sport, and Engage. We intentionally keep the assortment tight, choosing products that perform well in our own testing and that we’d recommend to fellow players.

We compare the same product across the brand partners in our storefront, test samples, and check details against the manufacturer’s spec sheet before anything goes live. If a product doesn’t meet our quality bar, we retire it. We also listen to what players ask about and use that to shape our selection.

Our pricing comes from a lean, digital-first operation. We buy through the same authorized distribution channels as specialty stores, but without a physical sales floor, our overhead stays low. We also take volume positions on popular models before peak demand, which improves wholesale terms, and we pass part of that saving on to you. Promotions are funded by supplier trade support and marketing budgets — we never inflate the regular price to make a discount look bigger.

Each brand has its own pricing structure, and we run seasonal promotions while managing inventory. A deeper discount on one product usually means that batch was purchased more efficiently or is supported by a brand promotion — it doesn’t reflect lower quality. Additionally, we avoid overstocking rarely used variants, so markdown pressure stays low and everyday prices remain fair.

Use the code DRIVE10 at checkout to save 10% on eligible items. Coupon eligibility is determined by our checkout rules, so the discount may not apply to every product in your cart. The coupon is part of our promotional budget and doesn’t affect the authenticity, warranty, or return terms of your purchase.

We guarantee that every item we ship is genuine and comes from the brand’s authorized chain. We source only through authorized distribution channels, never from liquidators or gray-market traders. Before listing, we compare each product against the brand’s spec sheet and confirm model details. Incoming shipments are checked for defects, and we test a sample from each batch.

If you have reasonable evidence that an item may not be authentic, contact us with your order number, clear photos of the product, packaging, and any labels or serial numbers, plus a written explanation. We’ll investigate with the brand partner. If the claim is confirmed, we’ll offer a replacement or a full refund of the purchase price and cover reasonable return shipping costs. We review our inventory to prevent recurrence.

We acknowledge receipt of your claim within one business day, compare submitted photos with our receiving and inspection records, and when needed, ask the brand partner to verify serial or batch codes. Most investigations are completed within five business days after we receive all necessary information. We’ll share a clear outcome and the next steps.

We offer free shipping on orders over $45.00. For orders below that, standard shipping is $8.00. All orders are processed and shipped from our facility.

Once your order ships, you’ll receive a confirmation email with tracking information. If you have questions about tracking, contact our shipping support team at shipping@dinkanddrive.shop, and they’ll help you with carrier updates and delivery details.

We accept returns within 30 days of delivery. If you need to return an item, contact our after-sales team at aftersales@dinkanddrive.shop with your order number and the reason for return. We’ll provide packaging instructions and a return label when applicable.

Refunds are processed according to our store return policy. Once we receive and inspect your returned item, we’ll issue a refund to your original payment method. The timeline follows standard processing times for your payment provider. If you have questions, our after-sales team can update you on the status.

Warranty coverage follows the product information and support guidance provided by the manufacturer. Some items, like the Selkirk Pro S1 balls, come with a specific no-crack warranty. If you experience a defect, contact our after-sales team for assistance with a warranty claim.

If your order hasn’t shipped yet, we can usually change the delivery address or cancel it. Contact our shipping support team at shipping@dinkanddrive.shop as soon as possible with your order number. Once the order has been dispatched, changes are no longer possible, but you may return the item within 30 days of delivery.

Here’s a quick guide to reaching the right team:

• General questions, product help, or pre-sale advice: pre-sales team at presales@dinkanddrive.shop
• Returns, defects, or warranty after delivery: after-sales team at aftersales@dinkanddrive.shop
• Shipping, tracking, or delivery issues: shipping support at shipping@dinkanddrive.shop
• Authenticity or quality concerns: quality assurance at quality@dinkanddrive.shop
• Anything else: support@dinkanddrive.shop

Our primary support is available Monday to Friday, 9:00 AM to 5:00 PM Pacific Time, and Saturday from 10:00 AM to 2:00 PM. We’re closed Sunday and major US holidays. Messages sent outside these hours are acknowledged by email and answered on the next business day.

To help us resolve your issue quickly, please include your order number (if you have one), your full name, and a short description of the question or issue. For returns or defects, add photos and the delivery date. This helps us route your request to the right specialist faster.