Refund Policy

Refund Policy

Last updated: August 24, 2026

Refund Policy

At Dink & Drive (dinkanddrive.shop), we want you to be completely satisfied with your pickleball equipment. If something isn't right, our 30-day return policy makes it easy to send items back.

Return Window

You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your item was delivered, unfortunately we can no longer offer a refund or exchange.

Eligibility & Condition Requirements

To be eligible for a return, your item must be:

• In its original packaging
• Unused and in the same condition as received
• Accompanied by proof of purchase (order number or email used on the order)

Certain items may not be returnable if they show signs of use or if packaging is missing or damaged. For health and safety reasons, any item that has been used on a court cannot be returned unless it arrived defective or damaged.

How to Start a Return

To begin a return, contact our after-sales department at aftersales@dinkanddrive.shop with the following information:

• Your order number
• Date of delivery
• Description of the issue or reason for return
• Photos if a defect, damage, or quality issue is visible
• Your preferred resolution: replacement, refund, or exchange

Our team will verify your order, confirm it falls within the 30-day window, and issue packaging instructions along with a return label when applicable. We'll update you at each stage of the process.

Refunds

Once your return is received and inspected, we'll notify you of the status. If approved, your refund will be processed to your original payment method (credit card or PayPal) within a reasonable timeframe. Please note that your financial institution may take additional time to reflect the credit.

Shipping Costs

• Free shipping applies to orders over $45.00.
• Standard shipping is $8.00 for orders below that threshold.

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, damaged on arrival, or confirmed authenticity issue). In those cases, we'll provide a prepaid return label.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, incorrect, or defective, please contact our after-sales team within 30 days of delivery. Include clear photos of the issue. We'll investigate and arrange a replacement or full refund, including reasonable return shipping costs if the issue is on our side.

Authenticity & Quality Assurance

We guarantee that every item shipped is genuine and sourced through the authorized distribution channels used by our brand partners (Gearbox, Selkirk Sport, Engage, and HoMedics). We do not buy from unauthorized liquidators, gray-market traders, or unknown marketplaces.

Before any product goes live, we compare the listing against the brand's specification sheet, confirm the model number and visual details, and check that the description matches the physical item. We also perform incoming checks on packaging, inspect paddles for surface defects, face alignment, grip condition, and packaging integrity, and test a sample of each batch.

If you have reason to believe an item may not be authentic, contact us at quality@dinkanddrive.shop with:

• Your order number
• Product name and model
• Clear photographs of the item and packaging
• Serial number or batch code if present
• A step-by-step description of the issue

If the claim is confirmed, we will offer a replacement or full refund of the purchase price and cover reasonable return shipping costs. We also review our inventory to prevent the same issue from recurring.

Review Process for Authenticity or Quality Concerns

Our quality assurance team follows a structured process for every claim:

1. We acknowledge receipt of the claim within one business day.
2. We compare the submitted photos with our receiving records and the brand's documentation.
3. When required, we ask the brand partner to verify the serial or batch code.
4. We complete the investigation within five business days after receiving all necessary information.
5. We share a clear outcome and the next steps with you.

Exchanges

If you'd like to exchange an item for a different size, grip, or model, please contact us at aftersales@dinkanddrive.shop within the 30-day window. We'll guide you through the process. Exchanges are subject to product availability; if a replacement is not available, we'll issue a refund instead.

Warranty

Warranty coverage follows the product information and support guidance provided by each brand partner. If you experience a warranty issue after the return window has passed, contact us and we'll assist with the claim. Our after-sales team will verify the order and coordinate with the brand partner as needed.

Contact Information

For return requests, refund status, or order issues after purchase, contact our after-sales department:

After-Sales
Email: aftersales@dinkanddrive.shop
First response: Within one business day; urgent issues within four hours during the service window.

For authenticity or quality concerns, contact our quality assurance team:

Quality Assurance
Email: quality@dinkanddrive.shop
First response: Within one business day; a detailed response within five business days once all information is provided.

Primary Support
Email: support@dinkanddrive.shop
First response: Within one business day, usually within a few hours during the service window.

Service Hours
Monday to Friday: 9:00 AM to 5:00 PM (Pacific Time)
Saturday: 10:00 AM to 2:00 PM (Pacific Time)
Closed Sunday and major US holidays.
Messages sent outside these hours are acknowledged by email and answered on the next business day.

When contacting us, please include your order number (if already placed), full name, a short description of the question or issue, and your preferred email for the reply.

Dink & Drive is operated by Blue Heron Trading Group LLC, 3800 Market Street, San Diego, CA 92102, United States. We are an independent multi-brand specialist store and are not the official website for Gearbox, Selkirk Sport, Engage, or HoMedics. All product names and brands are property of their respective owners.